Shipping and delivery policy

BiteSite does not ship or deliver anything

Because nothing is shipped, there are no shipping charges, no delivery fees, no packaging or handling charges, no dispatch timelines, and no serviceable-pincode list. This page exists to state that plainly and to describe how fulfilment actually works instead.

How an order is fulfilled

• You order and pay. The order is placed from your account and paid for in advance through Razorpay.
• The canteen receives it. Once payment is confirmed, the order appears in your canteen's live queue.
• The kitchen prepares it. The order moves to Preparing when staff start work on it.
• You are told it is ready. The order is marked ready for pickup, and if you have opted in to notifications you get one at that moment.
• You collect it. You go to the counter, show your order reference, and take your food. Staff mark it as collected.

Preparation times

How long an order takes depends on the item, the canteen, and how busy it is — a snack at a quiet hour and a full meal at the lunch rush are not comparable. Preparation times are controlled by each canteen and BiteSite does not promise a fixed time. The status shown on your order is the accurate, live picture: it tells you when preparation has actually started and when the food is actually ready.

Where you can collect

Only at the outlet you ordered from, on your own college campus. Your account belongs to one college, so you can only see and order from that college's canteens. An order cannot be transferred to a different outlet or a different campus.

Orders that are not collected

Prepared food is perishable and cannot be held indefinitely or resold. If an order is not collected within a reasonable time of being marked ready, the canteen may be unable to keep it, and a refund may not be available in that case. If you know you cannot collect an order, raise it through Support as early as possible so staff can decide what is possible.

Charges

You pay the canteen's own price for the items you ordered, plus any taxes the canteen applies. BiteSite adds no shipping, delivery, packaging or handling charge at checkout, because none of those apply to counter pickup. See our pricing page for how the platform is funded.

If something goes wrong

If an order is not ready, not correct, or cannot be collected, raise it through Support from your account at app.bitesite.in so it is tied to that order.

For what happens to your money in those situations, see our refund and cancellation policy. Other contact routes, including our grievance officer, are on the contact page.