Talk to a person, not a form.

Use Support inside your account at app.bitesite.in. A grievance raised there is linked to the specific order, so canteen and administration staff can see the order, its payment and its full status history alongside your message. That is almost always the quickest route to a refund or a correction.

What happens to your money in each situation is set out in our refund and cancellation policy.

If you run a canteen, or you are a college administrator, get in touch by email with your campus, the number of outlets you operate, and roughly how many students you serve at peak. Onboarding covers setting up your outlets, staff accounts and menu.

There is more detail on the canteens page and on pricing.

As required under India's information technology rules and the Digital Personal Data Protection Act, we publish a grievance officer responsible for complaints about your data, your orders, or your use of the platform.

We acknowledge grievances within a reasonable period and work to resolve them within the timeframes required under applicable Indian law. Please escalate here only after in-app Support has been tried, unless the complaint is about how your personal data has been handled.